Guidelines on product oversight and governance arrangements for retail banking products

The mis-conduct of financial institutions can cause significant consumer detriment, undermine market confidence, threaten the integrity of the financial system, and incur large costs to wider society. In order to address some of these conduct risks, the EBA has developed detailed Guidelines on product oversight and governance arrangements for the retail banking products that fall into its consumer protection remit, which are: mortgages, personal loans, deposits, payment accounts, payment services, and electronic money. The Guidelines provide a framework for robust and responsible product design and distribution by manufacturers and distributors.