- Status: Final and translated into the EU official languages
The Mortgage Credit Directive (MCD) requires, in Articles 18 and 20(1), that creditors assess consumers’ creditworthiness before concluding credit agreements for immovable residential properties. These Guidelines support the national implementation by Member States of the forthcoming MCD. They will ensure that consumers are protected consistently across the European Union when interacting with creditors. The Guidelines establish requirements in terms of policies and procedures for the early detection and handling of payment difficulties including staff training, engagement with consumers, provision of information and assistance to consumers, resolution process and documentation of dealings with consumers and retention of records. The Guidelines apply from 21 March 2016, the transposition date of the MCD.