Guidelines on complaints handling by credit servicers under CSD

  • Status: Final and awaiting translation into the EU official languages

The Guidelines on complaints handling by credit servicers under the Credit Servicers Directive (CSD) suggest applying to credit servicers the requirements of the existing Joint Committee Guidelines on complaints-handling. Those requirements include complaints management policy, complaints management function, registration, reporting, internal follow-up, provision of information and procedures for responding to complaints.

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Final report on Guidelines amending Joint Committee Guidelines on complaints-handling

  • Status: Not yet applicable
  • Application date:
  • Compliance deadline:
Documents
Guidelines amending Joint Committee Guidelines on complaints-handling

(549.77 KB - PDF)

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