National competent authorities for consumer protection

In each EU Member State, there are national authorities competent for the protection of consumers' rights when dealing with credit or financial institutions. The table below provides a list of countries and their respective competent authorities, with a link to the respective websites where consumers may find useful information.

CountryNational competent authorities
AustriaFinancial Market Authority
Federal Ministry of Labour, Social Affairs and Consumer Protection
Federal Ministry of Economy, Energy and Tourism
BelgiumThe Financial Services and Markets Authority
National Bank of Belgium
Ministry of Economy
Ombudsfin
Ombudsman des assurances
Bulgaria

Commission for Consumer Protection

Conciliation Commission on Dispute Payments

Bulgarian National bank

Financial Supervision Commission

CroatiaCroatian National Bank
Croatian Financial Services Supervisory Agency
Cyprus

Central Bank of Cyprus

Consumer Protection Service, Ministry of Energy, Commerce and Industry

Czech Republic

The Czech National Bank

The Czech Trade Inspection Authority

DenmarkFinanstilsynet (English)
The Danish Complaint Board of Banking Services
Estonia

Estonian Financial Supervision and Resolution Authority

Consumer Protection and Technical Regulatory Authority

Finland

Financial Supervisory Authority

Finnish Competition and Consumer Authority

Finnish Supervisory Agency

Consumer Disputes Board

France

Autorité de Contrôle Prudentiel et de Résolution (ACPR)

Banque de France

Registre unique des intermédiaires en assurance, banque et finance (ORIAS)

Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF)

Germany

Federal Financial Supervisory Authority (BaFin)
Federal Ministry of Finance (BMF)

Federal Ministry of Justice and Consumer Protection (BMJV) 
Federal Ministry for Economic Affairs and Energy (BMWE)

Greece

General Secretariat of Commerce (Consumer Protection)

Bank of Greece

Hungary

Magyar Nemzeti Bank

(Central Bank of Hungary)

Iceland

Central Bank of Iceland

The Consumer Agency

Ireland

Central Bank of Ireland

Financial Services and Pensions Ombudsman

Competition and Consumer Protection Commission

Italy

Bank of Italy

Italian Competition Authority

Commissione Nazionale per le Società e la Borsa (CONSOB)

Latvia

Consumer Rights Protection Centre

Latvijas Banka

Ombudsman of the Association of Latvian Commercial Banks

LithuaniaState Consumer Rights Protection Authority
Bank of Lithuania
Luxemburg

Commission de surveillance du secteur financier

Commissariat aux Assurances

Ministry of Economy

Ministry of Finance

Ministry of Agriculture, Food and Viticulture, Directorate for Consumer Protection

Malta

Malta Financial Services Authority

Arbiter for Financial Services

NetherlandsAuthoriteit financiele markten
De Nederlandsche Bank
Norway

Finanstilsynet

Forbrukertilsynet

Poland

Komisja nadzoru finansowego

Urzad ochrony konkurencji i konsumentow

PortugalBanco de Portugal
Romania

National Authority for Consumer Protection

Financial Supervisory Authority

National Bank of Romania

SlovakiaNational Bank of Slovakia
Slovenia

Ministry of Economic Development and Technology

Bank of Slovenia

Market Inspectorate

SpainBanco de España
Sweden

Finansinspektionen

Konsumentverket 

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