Response to consultation on Guidelines on procedures for complaints of alleged infringements of the PSD2

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Question 4: o you agree with the proposed Guideline 4 on aggregate analysis of complaints of alleged infringements of PSD2? If not, please provide your reasoning.

We suggest that the authorities publish the results of the investigations in aggregate form. It would be useful to see the trend of complaints and the participants can make their own analyzes.

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OTP Bank Plc, Hungary

Organisation and governance

Legal and policy framework

Supervisory convergence

Direct supervision and oversight

Information for consumers

Ad hoc activities

Risk analysis

Reporting frameworks

Data

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Response to consultation on Guidelines on procedures for complaints of alleged infringements of the PSD2

Question 4: o you agree with the proposed Guideline 4 on aggregate analysis of complaints of alleged infringements of PSD2? If not, please provide your reasoning.

Name of organisation