National competent authorities for consumer protection

In each EU Member State, there are national authorities competent for the protection of consumers' rights when dealing with credit or financial institutions. The table below provides a list of countries and their respective competent authorities, with a link to the respective websites where consumers may find useful information.

CountryNational competent authorities
AustriaFinancial Market Authority ↗
Federal Ministry of Labour, Social Affairs and Consumer Protection ↗
Federal Ministry of Economy, Energy and Tourism ↗
BelgiumFinancial Services and Markets Authority ↗
National Bank of Belgium ↗
Ministry of Economy ↗
Ombudsfin ↗
Ombudsman des assurances ↗
BulgariaCommission for Consumer Protection ↗
Conciliation Commission on Dispute Payments ↗
Bulgarian National Bank ↗
Financial Supervision Commission ↗
CroatiaCroatian National Bank ↗
Croatian Financial Services Supervisory Agency ↗
CyprusCentral Bank of Cyprus ↗
Consumer Protection Service, Ministry of Energy, Commerce and Industry ↗
Czech RepublicCzech National Bank ↗
Czech Trade Inspection Authority ↗
DenmarkFinanstilsynet ↗ (English ↗)
Danish Complaint Board of Banking Services ↗
EstoniaFinancial Supervision and Resolution Authority ↗
Consumer Protection and Technical Regulatory Authority ↗
FinlandFinancial Supervisory Authority ↗
Competition and Consumer Authority ↗
Finnish Supervisory Agency ↗
Consumer Disputes Board ↗
FranceACPR ↗
Banque de France ↗
ORIAS ↗
DGCCRF ↗
GermanyBaFin ↗
Federal Ministry of Finance ↗
Federal Ministry of Justice and Consumer Protection ↗
Federal Ministry for Economic Affairs and Energy ↗
GreeceGeneral Secretariat of Commerce ↗
Bank of Greece ↗
HungaryMagyar Nemzeti Bank (Central Bank of Hungary) ↗
IcelandCentral Bank of Iceland ↗
Consumer Agency ↗
IrelandCentral Bank of Ireland ↗
Financial Services and Pensions Ombudsman ↗
Competition and Consumer Protection Commission ↗
ItalyBank of Italy ↗
Italian Competition Authority ↗
CONSOB ↗
LatviaConsumer Rights Protection Centre ↗
Latvijas Banka ↗
Ombudsman of Latvian Commercial Banks ↗
LithuaniaState Consumer Rights Protection Authority ↗
Bank of Lithuania ↗
LuxembourgCSSF ↗
Commissariat aux Assurances ↗
Ministry of Economy ↗
Ministry of Finance ↗
Directorate for Consumer Protection ↗
MaltaMalta Financial Services Authority ↗
Financial Arbiter ↗
NetherlandsAFM ↗
De Nederlandsche Bank ↗
NorwayFinanstilsynet ↗
Forbrukertilsynet ↗
PolandFinancial Supervision Authority ↗
Office of Competition and Consumer Protection ↗
PortugalBanco de Portugal ↗
RomaniaNational Authority for Consumer Protection ↗
Financial Supervisory Authority ↗
National Bank of Romania ↗
SlovakiaNational Bank of Slovakia ↗
SloveniaMinistry of Economic Development and Technology ↗
Bank of Slovenia ↗
Market Inspectorate ↗
SpainBanco de España ↗
SwedenFinansinspektionen ↗
Konsumentverket ↗
ARN ↗