As part of the EBA’s thematic work on financial innovation the EBA from time-to-time issues surveys to the industry to gather important inputs on market developments and regulatory and supervisory issues. A list of current ongoing and closed surveys can be found in this section of the EBA’s FinTech Knowledge Hub.

Ongoing surveys


Closed surveys

One of the mandates conferred on the EBA, as laid down in Article 9(1)(a) of the EBA Regulation, is to collect, analyse and report on consumer trends. In order to fulfil this mandate, the EBA regularly publishes the Consumer Trends Report (CTR). In order to gather input for the work, the EBA staff surveyed various stakeholders with questions on the retail banking products and services within the scope of action of the EBA, topical issues including digitalisation and any associated risks, Covid-19-related questions, complaints by consumers reported by FIN-NET members and NCAs, and measures taken by NCAs to address the issues identified in the last edition’s Report. The deadline was 31 August 2020.