03 December 2019
The European Banking Authority (EBA) published today a factsheet addressed to European consumers to raise awareness on key steps they should consider when choosing financial services through digital means. This document will help consumers make better and more informed choices.
In particular, the factsheet includes tips consumers should bear in mind before choosing a service or when concluding an agreement for a particular service such as:
This document is also reproduced by the National Competent Authorities in their respective countries and contributes to the fulfilment of EBA’s consumer protection and financial activities’ mandate of reviewing and coordinating financial literacy and education initiatives by the Competent Authorities