Commission Delegated Regulation (EU) 2018/389 establishes specific requirements for the availability, performance and support of dedicated interfaces provided by ASPSPs to PISPs and AISPs. Article 30 sets out the general obligations for access interfaces, while Article 32(1) requires that dedicated interfaces provide, at all times, the same level of availability and performance, including support, as the interfaces made available by the ASPSP to its payment service users for direct access to their payment accounts online.

Article 32(2) further provides that ASPSPs shall define transparent key performance indicators and service level targets for dedicated interfaces, and that competent authorities shall monitor these interfaces, indicators and objectives, and subject them to stress testing. This provision indicates that competent authorities are expected to oversee the operational performance and reliability of payment initiation service interfaces, in line with the objectives of PSD2 and the RTS.

In practice, supervisory approaches may differ, and in some cases the monitoring of dedicated interfaces may rely primarily on periodic assessments or on issues identified through specific incidents or complaints.

This highlights the importance of clarifying the scope and nature of the monitoring obligation under Article 32(2), in order to ensure that the performance requirements set out in Article 32(1) are effectively met.

In addition, the EBA has provided further guidance in its Opinion on obstacles underArticle 32(3) RTS on SCA&CSC, clarifying that competent authorities are expected to take these clarifications into account when supervising ASPSPs’ compliance with PSD2 and the RTS. In particular, EBA advises competent authorities to pay close attention to the customer journey in redirection-based approaches and to take appropriate actions to ensure that any obstacles identified are removed by ASPSPs without undue delay.