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Report on the mystery shopping activities of National Competent Authorities

Joint Committee Report on the application of Guidelines on complaints-handling

Consumer trends report 2020/2021

Second EBA Report on the application of the guidelines on product oversight and governance (POG) arrangements

Financial Education Report 2019/20 - Financial Education

EBA report on the review of the RTS on PII for mortgage credit intermediaries

Opinion on disclosure to consumers of banking services through digital means

Joint Committee Report on cross-border supervision of financial services

EBA thematic report on the impact of FinTech on PIs’ and EMI’s business models

EBA Report on the application of the guidelines on POG arrangements

Consumer Trends Report 2018-19

Report on cost and past performance of structured deposits

EBA and ESMA joint guidelines establishing harmonized complaints-handling standards for banks, investment firms, and securities sectors, clarifying firm organization, information disclosure, response procedures, and supervisory convergence across the EU.

Extension of the Joint Committee Guidelines on complaints-handling (JC 2018 35)

Report on the impact of Fintech on incumbent credit institutions' business models

Report on prudential risks and opportunities arising for institutions from FinTech

Consultation Paper on the application of the Joint Committee Guidelines on complaints-handling to the new institutions under MCD and PSD2 (EBA-CP-2018-02)

European Banking Authority (EBA) Q&A on its FinTech Roadmap – clarifies priorities, regulatory approach, and initiatives for 2018/2019, including innovation monitoring, consumer protection, virtual currencies, and cross-border supervisory cooperation under the EU FinTech Action Plan.

European Supervisory Authorities (ESAs) final report on Big Data examines its impact on financial services, including competition, transparency, data accuracy, cyber risks, and regulatory challenges under GDPR, MiFID II, and sectoral legislation, with preliminary conclusions and good practices for institutions.

European Banking Authority (EBA) FinTech Roadmap outlines priorities and actions following a 2017 consultation, focusing on regulatory sandboxes, prudential risks, consumer protection, AML/CFT, and technological neutrality to foster innovation in EU financial services.