The EBA consults on Guidelines on the establishment of national lists or registers of credit services

  • News
  • 26 July 2023

The European Banking Authority (EBA) launched today a public consultation on its draft Guidelines on the establishment and maintenance of national lists or registers of credit servicers under Directive 2021/2167 (the Credit Servicers Directive, CSD). The consultation runs until 26 October 2023.

The proposed Guidelines on national lists or registers of credit servicers specify the types of information that the national lists or registers have to include, with a view to enhance the transparency for credit purchasers and borrowers and to bring about a level playing field across the Union.

More specifically, the proposed Guidelines set out and harmonise the content of the lists or registers, how they should be made accessible, and the deadlines for updating the lists or registers. In addition, the Guideline facilitate the ability of borrowers to access information on complaint handling procedures offered by competent authorities.

Consultation process and next steps

Comments to this consultation can be sent to the EBA by clicking on the "send your comments" button on the consultation page. Please note that the deadline for the submission of comments is 26 October 2023. All received contributions will be published at the end of the consultation, unless requested otherwise.

A public hearing on the draft revised Guidelines will take place via online meeting on 3 October 2023 from 13:00 to 15:00 CET. Please register for the hearing here by 29 September 2023 at 16:00 CET.


Article 9 (1) subparagraph 1 of Directive 2021/2167 on credit servicers and credit purchasers (Credit Servicers Directive – CSD, previously also referred to as the ‘NPL Directive’ or ‘Loan Servicers Directive’)  requires that Member States “ensure that the competent authorities (CA) establish and maintain at least a list or, where considered more appropriate, a national register, of all credit servicers authorised to provide services within their territory, including credit servicers providing services under Article 13 of this Directive.".

In support of this requirement, the same Article mandates the EBA to “develop guidelines in accordance with Article 16 of Regulation (EU) No 1093/2010 for establishing and maintaining such lists or registers and specifying the types of information included in them in order to guarantee a level playing field across the Union and transparency for credit purchasers and for borrowers.”


Consultation paper on draft Guidelines on national lists or registers of credit institutions under CSD

(408.24 KB - PDF) Last update 1 August 2023

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