13th Joint ESAs Consumer Protection Day

Under the theme “Ensuring fair access, better outcomes for consumers and responsible innovation in a changing financial landscape”, this year's programme will explore challenges related to access to financial services, effective consumer redress and the implications of AI-driven financial advice.

Event information

📅 Date: Wednesday, 4 November 2025, 9:00 - 15:30 CET

📍 Location: Teatro Quirino, Via delle Vergini, 7, Rome, Italy

ℹ️ Event format and attendance: In-person only, no streaming will be available. Attendance is free of charge.

💬 Event language: English

✉️ Contact: cpd2026@esma.europa.eu

Panels

Panel 1: Ensuring safe and fair access to financial services: which challenges ahead? 

Panel 2: Product design and consumer remedies: delivering effective post-sale redress 

Panel 3: Use of AI by consumers to obtain financial advice: implications for consumer protection

Further details about speakers will be published in due course. 

Registration

▸ Register here

Deadline for registration: Friday, 25 September 2026.

Registration may close earlier if the venue reaches its maximum capacity before the deadline.

Registration confirmation: Official registration confirmation will be sent by the organisers in due course after ensuring that fair distribution is provided to all stakeholder categories, including the public and consumer representatives. Please wait with booking your travel and accommodation until official registration confirmation is provided from our side.

Costs/reimbursements: Subject to conditions, consumer representatives who are members of an officially recognised body in their respective EU Member State are eligible for reimbursement.

Additional information about the event

The Joint ESAs Consumer Protection Day is organised every year by the EBA, the European Insurance and Occupational Pensions Authority (EIOPA), and the European Securities and Markets Authority (ESMA), collectively known as the three European Supervisory Authorities (ESAs).