National competent authorities for consumer protection

In each EU Member State, there are national authorities competent for the protection of consumers' rights when dealing with credit or financial institutions. The table below provides a list of countries and their respective competent authorities, with a link to the respective websites where consumers may find useful information.

Country National competent authorities
Austria Financial Market Authority
Federal Ministry of Labour, Social Affairs and Consumer Protection
Belgium The Financial Services and Markets Authority
National Bank of Belgium
Ministry of Economy
Ombudsfin
Ombudsman des assurances
Bulgaria Commission for Consumer Protection
Conciliation Commission on Dispute Payments
Bulgarian National bank
Financial Supervision Commission
Croatia Croatian National Bank
Croatian Financial Services Supervisory Agency
Cyprus Central bank of Cyprus
The competition and consumer protection service of the ministry of commerce, Industry and tourism of the republic of Cyprus
Czech Republic The Czech National Bank
The Czech Trade Inspection Authority
Denmark Finanstilsynet
The Danish Complaint Board of Banking Services
Estonia The Estonian Financial Supervision Authority (EFSA)
C
onsumer Protection Board
Finland Financial Supervisory Authority
The Finnish Competition and Consumer Authority
Regional State Administrative Agency
The Finnish Financial Ombudsman's Bureau
Consumer Disputes Board
Consumer Advisors
France Autorité de Contrôle Prudentiel et de Résolution (ACPR)
Banque de France
Registre unique des intermédiaires en assurance, banque et finance (ORIAS)
Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF)
 
Germany Federal Financial Supervisory Authority (BaFin)
Federal Ministry of Finance (BMF)
Federal Ministry of Justice and Consumer Protection (BMJV)
Federal Ministry of Economics and Technology (BMWi)
Greece General Secretariat of Consumer Affairs
The Bank of Greece
Hungary Magyar Nemzeti Bank (Central Bank of Hungary)
Iceland The Financial Supervisory Authority
The Consumer Agency
Ireland Central Bank of Ireland
Italy Bank of Italy
Italian Competition Authority
Latvia Consumer Rights Protection Centre
Ombudsman of the Association of Latvian Commercial Banks
Financial and Capital Market Commission
Lithuania State Consumer Rights Protection Authority
Bank of Lithuania
Luxemburg Commission de surveillance du secteur financier
Commissariat aux Assurances
Ministry of Economy
Ministry of Finance
Malta Malta Financial Services Authority
Netherlands Authoriteit financiele markten
De Nederlandsche Bank
Norway Finanstilsynet
Forbrukerombudet
Poland Komisja nadzoru finansowego
Urzad ochrony konkurencji i konsumentow
Portugal Banco de Portugal
Romania National Authority for Consumer Protection
Slovakia Ministry of Finance of the Slovak Republic
National Bank of Slovakia
Slovak Trade Inspection
Slovenia Ministry of Economic Development and Technology
Bank of Slovenia
Spain Bank of Spain
Sweden Finansinspektionen
Konsumentverket
Allmanna reklamationsnamnden
United Kingdom Financial Conduct Authority
Money Advice Service