Complaints

I) Complaints against a national competent Authority

The EBA may investigate an alleged breach or non-application of Union law of a competent authority EBA Regulation, Article 17). If you have a complaint against a national competent Authority, we would ask you to take the actions described in the page below:

Complaints against a national competent Authority

II) Complaints relating to a credit or financial institution

Please note that, while the EBA has no direct competence with regard to complaints against a credit or financial institution, we would like to ensure that you find a resolution to your complaint. Therefore, please click on the tab below and follow the procedure described in the page below:

Complaints relating to a credit or financial institution