Article 20

Payment Services Directive 2 (PSD2) > TITLE II > CHAPTER 1 > Section 2 > Article 20
Article 20
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1. Member States shall ensure that, where payment institutions rely on third parties for the performance of operational functions, those payment institutions take reasonable steps to ensure that the requirements of this Directive are complied with.

2. Member States shall require that payment institutions remain fully liable for any acts of their employees, or any agent, branch or entity to which activities are outsourced.