Response to consultation on Guidelines on the establishment and maintenance of national lists or registers of credit servicers
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Among contact details for submitting consumer complaints, it could be proper to include “Certified electronic mail address” of the credit servicer (where applicable) in view of the introduction of certified electronic mail valid throughout the EU.
Question 1: Do you have any comments on the information on credit servicers to be included in the lists or registers as proposed in Guideline 4.1
EBA could keep and manage the centralized register/list of all European servicers, in order to facilitate those who would like to get in touch with a servicer.Among contact details for submitting consumer complaints, it could be proper to include “Certified electronic mail address” of the credit servicer (where applicable) in view of the introduction of certified electronic mail valid throughout the EU.